Elements and Performance Criteria
- Direct planning of project communications
- Direct project information requirements, in consultation with appropriate stakeholders, as basis for projects and program communications planning
- Direct communications management plans and activities to ensure clarity of understanding and achievement of multiple project objectives at all levels
- Develop project management information system (PMIS), structure and procedures to maintain quality, validity, timeliness and integrity of information and communication across the program and in regard to organisational strategic management
- Direct management of project information
- Direct generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders to improve decision-making processes and communications across the program and between projects
- Direct information validation processes for development, management and modification to ensure consistent quality and accuracy of data across the program
- Manage program communications
- Develop and manage formal and informal communication networks between the organisation’s management structure, program, projects and key stakeholders to ensure effectiveness throughout multiple life cycles of projects within the program
- Address potential, perceived and actual problems with communication and management information systems through project managers, and ensure remedial actions are authorised, to ensure project, program and organisational objectives are met
- Manage customer relationships beyond delegated responsibility of project managers, to ensure clarity of understanding of objectives and to minimise conflict across the program
- Analyse communications management outcomes
- Direct project finalisation activities to ensure ownership of, and responsibility for, information outcomes
- Review and analyse project outcomes to determine effectiveness of management information and communications systems
- Aggregate and use lessons learnt across multiple projects for other program and organisational applications